PERFECT PHRASES FOR CONFLICT RESOLUTION:(ISBN=9780071756167) 下载 pdf 百度网盘 epub 免费 2025 电子版 mobi 在线

The

Right Phrase for Every Situation . . . Every Time

Conflict in the workplace is inevitable. When you have the right

words and phrases at your command, you can quickly resolve any

fracas, flap, or fray—and prevent it from spreading into an

uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of

ready-to-use phrases, dialogs, and practice *s for any

business altercation, enabling you to rise above the conflict and

focus on solving the problem. You'll possess the language you need

to manage any type of conflict with superiors, peers, or employees

concerning:

* Strategy

* Resources

* Priorities

* Cooperation

* Workload

Acknowledgments

Chapter 1  What Is Conflict Resolution?

Chapter 2  Perfect Phrases for Resolving Conflict with Your

Boss

Chapter 3  Perfect Phrases for Conflict with Peers

Chapter 4  Perfect Phrases for Conflict with Employees

Chapter 5  Perfect Phrases for Conflict with Customers and

Vendors 

Chapter 6  Perfect Phrases for Conflict with Difficult

Personalities

Lawrence Polsky is a managing partner at PeopleNRG, a change

management consultancy firm that specializes in optimizing "people

energy" through high impact tools, programs and ideas.

Antoine Gerschel is a managing partner at PeopleNRG.

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